Privacy Policy

The Wave Towers, its affiliates and subsidiaries, directors, officers, and employees recognize and respect each individual’s privacy and commit to protect privacy, confidentiality, and security of personal data.

In this Privacy Policy, we disclose how the CLI Group collects, processes, protects, and manages personal and sensitive data we collect or provided to us in connection with dealing or transacting with us.

Data we collect

The Wave Towers collects the following data:

Information relating to identity, such as full name, gender, date of birth, nationality, civil status, residential address, email address, contact details, and details of government issued identification documents;
Information relating to financial capacity such as salary rate/range and credit history; and
Information relating to use of our website/s.

Consent to Data Collection

By indicating and submitting personal data through any of the dealings or transactions with the CLI Group, the data subjects must expressly agree to, provide consent, and authorize the CLI Group to collect, hold, store, process, use, transfer and/or disclose the personal data in accordance with this Policy. Data subjects must acknowledge that the collection, use, storage, and processing of personal data is necessary for the intended purpose/s as stated in this Policy. Data subjects acknowledge and confirm awareness and understanding to their rights under the Data Privacy Act and its pertinent regulations and issuances, including the right to be informed, to access, to object, to erasure or blocking, to damages, to file a complaint, to rectify and to data portability, and understand that there are procedures, conditions, and exceptions to be complied with in order to exercise or invoke such rights.

When the data subjects disclose to us personal data of another person (e.g. their spouse, children, parents, and/or dependents), the data subjects attest that consent has been secured from that person to disclose and process the personal data in accordance with this Policy.

Manner of collection

We collect data in the following manner:

Cookie-based when using our websites; and
Consent-based through submission of our designated forms to our employees or duly authorized representatives.

Use and Purpose

We use collected personal information for the following purposes:

Conduct appropriate due diligence;
Assist and monitor clients or customers in fulfilling their contractual obligations, and disseminate service and product related information;
Prepare necessary sales documents and other relevant documents;
Communicate advisories, and respond to queries or requests;
Enhance customer experience through delivering products and services suited to the customer’s needs and preference;
Process information for statistical, analytical, advertising, and marketing opinion research purposes; and
Any other purpose analogous or related to any of the above.

Sharing and Disclosure

CLI Group will keep the personal information confidential. Nonetheless, it reserves the right to disclose and transfer, as may be necessary, to third party companies, entities, or service providers such as the following:

Government agencies such as BIR and AMLC;
Banking, financial and mortgage institutions;
Partner payment channels;
Insurance providers;
External professional advisors such as auditors and legal counsels;
Contractors or sub-contractors; and
Such other necessary service providers.

Updating and Corrections

The Wave Towers will respond to reasonable requests to review, update, modify, correct, or delete personal information of clients and customers in accordance with the Data Privacy Act of 2012.

Contact Us for Privacy-Related Concerns

Email: privacy.concerns@thewavetowers.ph

Complaints may also be submitted via a written letter in three (3) printed copies at the 10th floor, Park Centrale Tower, Cebu I.T. Park, Brgy. Apas, Cebu City.